A We typically use roll-on/roll-off (Ro-Ro) ships or container ships, optimized according to the equipment size. Sea freight to Mexico takes approximately 25-35 days. We provide a packing list and unloading guidance video before shipment; upon arrival, we can coordinate with local logistics providers to assist with customs clearance and unloading. If the contract includes on-site services, we will send engineers to Mexico for commissioning and training.

A Process: ① Submit your requirements; we will contact you within 24 hours; ② Provide dock conditions (aisle width, ground slope), vessel parameters (length, beam, empty weight), and operational requirements (stack layers); ③ Provide a customized solution and quotation; ④ Confirm the technical agreement and contract; ⑤ Production, inspection, and delivery. We provide one-on-one professional support throughout the process.

A We provide full life-cycle services. We have spare parts warehouses and local service teams in key markets such as Australia, North America, South America, and Southeast Asia, supporting 24/7 remote diagnostics, on-site repair, original spare parts delivery, operation training, and preventative maintenance. Emergency spare parts for Australian customers are delivered to major ports within 48 hours.

A Yes. We offer three models: "pure customization," "standard products + optional features," and "basic functions + customized configuration." We can design based on parameters such as lifting capacity, wheelbase, and mast height. The customization cycle is generally 30 to 90 days, with a specific timeline provided during the requirements communication stage, and we provide transparent follow-up throughout the process.

A TOPWINMC has over 20 years of export experience and is a pioneer in exporting marine forklifts from China. We adopt internationally advanced equipment and the ISO9001 system, implementing full-process control; our engineering design team all have over ten years of industry experience; each piece of equipment undergoes full-load, corrosion resistance, and operability tests before leaving the factory to ensure reliable quality.